New customer welcome
Tag new customers in Shopify and they join a welcome list that sends a thank-you text, how-to tips, and a check-in a few days later.
Ecommerce
Shopify SMS, voicemail drops, and calls that sell.
Connect your store once. A Shopify event, such as a customer tag change, adds or updates the customer in a Broadcast list and can send a text or picture message, or start a campaign of texts, voicemail drops, and calls.
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Formerly Call Loop. Trusted by over 45,000 people, organizations, and businesses.
How does Shopify SMS marketing work with Broadcast?
Broadcast, formerly Call Loop, connects to Shopify with triggers and webhooks. A Shopify event, such as a customer tag change, adds or updates the contact in a Broadcast list and can send a text or picture message, or start a campaign of texts, ringless voicemail drops, and calls. Plans start at $15 a month.
Overview
Connect Shopify with triggers and webhooks.
Connect your store from Settings, then Integrations, with your Shopify store URL, and approve the connection in Shopify. Then build workflows in Broadcast. Pick a Shopify trigger, such as a customer tag being edited, and choose what it does. It can create or update the contact and add it to your lists, or send a text or picture message with the customer’s first name filled in.
Every Broadcast campaign also has its own webhook URL. Paste it into the Shopify event you want, and the customer is enrolled in a sequence of texts, voicemail drops, and calls. A list can start a campaign too, so one tag in Shopify can lead to a welcome series without anyone adding contacts by hand.
How it works
Connect Shopify in four steps.
- 01
Connect your store
In Broadcast, open Settings, then Integrations, choose Shopify, and paste your store URL. Approve the connection on the Shopify confirmation screen.
- 02
Pick a Shopify trigger
Open the Workflows tab of the Shopify integration and choose the trigger, such as a customer tag being edited.
- 03
Choose what it does
Create or update the contact, with the phone and name mapped from Shopify, and add it to one or more lists. Or send a text or picture message straight from the workflow.
- 04
Test it, then build the campaign
Turn the workflow on and edit a test customer’s tag in Shopify. When the contact shows up in the list, build the texts, voicemail drops, and calls that list starts.
Use cases
What Shopify stores send with Broadcast.
Launches and flash sales
Send the drop to your whole list at once as a picture message with the product photo, a voicemail drop in the owner’s voice, or a call with press 1.
VIP and wholesale customers
Customers tagged VIP or wholesale go to their own list for early access and private offers.
Win-back
Tag customers who have not ordered in a while and start a text, then a voicemail drop a few days later.
Back in stock
Tell the customers who asked to be notified that an item is back, by text or picture message.
Reviews and referrals
Ask recent customers for a review or a referral once the order has had time to arrive.
Customers
From published Broadcast feedback.
This quote is not a review of this integration.
With the exchange of a few words, people can purchase our products all from texts. No more worrying about getting wifi, square or whatever.
One Shopify list, every channel.
Texts and picture messages
Shopify fields like the first name fill in each message. 1 credit per text up to 160 characters, 2 credits per picture message.
Ringless voicemail drops
A voicemail in your own voice, straight to voicemail. 2 credits per delivered drop, nothing for drops that do not deliver.
Calls with press 1
A recorded call to the whole list, with press 1 to reach your team. 1 credit per minute, 2 with press 1 transfer.
Messages Shopify stores send with Broadcast.
[Brand]: {first_name}, the new [product] is live. You get first pick before we email the list: [link]. Reply STOP to opt out.
[Brand]: Thanks for being a VIP, {first_name}. Our sale opens to you tonight, a day early: [link]. Reply STOP to opt out.
Hi, it’s [name] from [Brand]. It’s been a while since your last order, so I set aside a thank-you offer for you. I just texted you the link. Questions? Call us at [number].
Documentation
Start with the current integration guide.
The current Shopify connection and setup documentation are available below.
How does Broadcast connect to Shopify?
With triggers and webhooks. Connect your store from Settings, then Integrations, and build workflows. A Shopify trigger, such as a customer tag being edited, creates or updates the contact, adds it to your lists, or sends a text or picture message. Each campaign also has a webhook URL you can paste into a Shopify event to enroll the customer.
Can Shopify customers get voicemail drops and calls, not just texts?
Yes. The Shopify workflow adds the customer to a list or a campaign, and the campaign can mix texts, picture messages, ringless voicemail drops, and calls with press 1, with delays between steps.
What does it cost to message Shopify customers?
Messages use the same credits as the rest of Broadcast, with 1 credit per text up to 160 characters, 2 credits per picture message or voice memo, 2 credits per delivered voicemail drop, and 1 credit per minute of call (2 credits with press 1 transfer). Plans start at $15 a month for 250 credits, with a 14-day free trial.
Which Shopify customers can I message?
Only customers who agreed to hear from you. A Shopify customer record or an order is not consent to marketing texts or calls. Collect it with an opt-in checkbox at checkout that is not pre-checked, name your store in each message, include how to opt out, and honor STOP replies. This is not legal advice.
Does Broadcast work with other stores and checkouts?
Yes. ClickBank connects natively, and any store or checkout that sends webhooks, or connects through Zapier, can add customers to a list or start a campaign.
Get started for free.
Texts, picture messages, voicemail drops, and voice calls, all paid with the same credits. Cancel before day 14.