Customer support by text, voicemail, and call.

Send service updates, outage notices, and appointment reminders to every customer at once, by text, ringless voicemail, or voice broadcast. Replies come back to Broadcast, so your team can answer them from a browser.

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Brightline InternetToday, 11:20 AM

Hi Maria, we are fixing a service outage in your area. Expected back by 3 PM today. We will text you when it is resolved.

Reply STOP to opt out.

Thanks for the heads-up!

Delivered

Formerly Call Loop. Trusted by over 45,000 people, organizations, and businesses.

How support teams use Broadcast

Support teams use Broadcast, formerly Call Loop, for SMS customer service at scale. One update goes to every customer at once by text, ringless voicemail, or voice broadcast, such as service updates, outage notices, and appointment reminders. Customers can reply by text, and your team reads and answers the replies from a browser.

What support teams send with Broadcast.

Service updates and outage notices

Tell every affected customer at once by text or voice broadcast, then send the all-clear when it is fixed.

Appointment and visit reminders

Reminders by text, voicemail drop, or call, timed from each customer’s appointment date and sent on their own.

Answers by keyword

Customers text a keyword like HOURS or STATUS and get the answer back automatically, even when your team is offline.

Messages that answer the question first.

Outage notice (illustrative example)

[Company]: We are working on a service outage in [area]. Expected fix: [time]. We will text you when it is resolved. Reply STOP to opt out.

Appointment reminder (illustrative example)

[Company]: Hi [First name], your [service] visit is on [date] between [time window]. Reply to this text if you need to reschedule. Reply STOP to opt out.

Service change voicemail (illustrative example)

Hi [First name], this is [name] from [Company] with a quick update: [what is changing and when]. You do not need to do anything. If you have questions, text or call us at [number].

Reviews left for Call Loop, now Broadcast.

Fantastic support!
“Just wanted to let you know that twice now I’ve been online and have had the opportunity to work with Alex. She has been a GREAT help. She’s very responsive and has gone the extra mile every time I’ve needed it so that my issues are taken care of.”
Andrew RCollege Board
31% increase in close rates!
“Call loop is extremely easy to set up and use. It has allowed us to increase our customer retention and close rates by 31%!”
John K.Gentext Painting
Call Loop is a winner
“High impact automated systems which integrate simply and are reliable make Call Loop a winner for us. It makes following up so easy and autoamted.”
William A.William Avon Financial

Built for the update that cannot wait.

Fallback to another channel

If an update in a broadcast cannot be delivered, Broadcast can resend it on another channel, so it still arrives.

Read and reply from your browser

Customer replies come back to Broadcast, where your team can read them and answer.

Your whole support team, no seat fees

Unlimited users on every paid plan, and texts, voicemail drops, and calls all use the same credits.

From the first update to the last reply.

01
Bring in your customers
Upload your customer list, connect your CRM, or let customers join with a keyword.
02
Write it once
Write the text, record the voicemail, and send now or schedule it for later.
03
Follow up on the replies
See what was delivered, and answer the customers who wrote back.

Integrations

Works with the tools you already use.

All integrations

FAQ

Good questions. Clear answers.

Can’t find what you’re looking for?

Talk to our team

Can customers reply to the updates?

Yes. Replies to your texts come back to Broadcast, and your team can read and answer them from a browser. Broadcast is built to send one update to many customers; it is not a ticketing helpdesk.

Can reminders go out on their own before each appointment?

Yes. Campaign timing can use custom date and date-and-time fields, so each customer gets the reminder a set time before their own appointment, by text, voicemail drop, or call.

What if a customer does not get the text?

If the text cannot be delivered, Broadcast can resend it on another channel, such as a ringless voicemail. You can also send the same update as a voice broadcast. All three channels use the same credits.

Do I need consent to text customers service updates?

Yes. Service and informational texts need the customer’s prior express consent, and marketing texts need prior express written consent. Since the FCC’s 2022 ruling, a ringless voicemail to a cell phone needs prior express consent. Broadcast includes opt-out keywords, double opt-in, quiet hours, and do-not-call scrubbing. This is not legal advice.

Get started for free.

Texts, picture messages, voicemail drops, and voice calls, all paid with the same credits. Cancel before day 14.