Every broadcast, counted
Total, delivered, failed, unsubscribed, and pending for each send, as it goes out.
Delivery reports for texts, voicemail drops, and calls.
See what was delivered, what failed and why, and who opted out, for every broadcast. Texts, ringless voicemail drops, and voice calls each show their own results, so you can clean the list before the next send.
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Formerly Call Loop. Trusted by over 45,000 people, organizations, and businesses.
What is an SMS delivery report?
An SMS delivery report shows which texts reached the phone and which failed, with the reason. In Broadcast, formerly Call Loop, every broadcast reports delivered, failed, pending, and opted-out contacts for texts, ringless voicemail drops, and voice calls. All three use the same credits, and plans start at $15 a month.
Why it matters
Know what arrived, and what to fix.
Why a message failed
Each failure has a reason, such as an invalid number, a busy line, or no answer, and the help center explains what to do about it.
Results for each channel
Texts show delivered and failed. Voicemail drops show delivered drops. Calls show live answers, voicemails, and press 1 transfers.
Opt-outs in the report
See who replied STOP to a text or pressed the opt-out key on a call. They are left out of the next send on that channel.
How it works
Send, check, clean, send again.
- 01
Send the broadcast
Send a text, a picture message, a ringless voicemail drop, or a voice call to a list or a segment, now or on a schedule. Turn on fallback, and anyone your message cannot reach gets it on another channel, such as a text after a failed voicemail drop.
- 02
Read the delivery report
Each broadcast shows total, delivered, failed, pending, and unsubscribed contacts as it goes out, and every failure has its reason. Voice calls add live answers, answering machines, and press 1 transfers, and fallback results show apart from the first send.
- 03
Clean the list
Remove invalid numbers and the people who opted out, and check numbers with a free line lookup before a large send. Turn on DNC lookup to mark Do Not Call numbers and skip them in voice broadcasts and voicemail drops.
Integrations
Works with the tools you already use.
ZapierConnect Broadcast to thousands of apps via Zapier. Add contacts and send texts, ringless voicemail, and voice broadcasts when something happens in another app, with no code.
HubSpotSend texts and ringless voicemail drops from HubSpot Workflows, plus voice broadcasts with press 1 transfer. Every message is logged on the contact’s HubSpot timeline.
KeapAdd texts, ringless voicemail drops, and voice broadcasts to Keap campaigns with one HTTP Post, and build your list from text messages with text-to-join keywords.
Common uses
What delivery reports help you do.
Reach the people a message missed
With fallback, a message that cannot be delivered goes out on another channel, like a text after a failed drop. The report shows both results apart.
Pay only for delivered drops
A ringless voicemail drop costs 2 credits, only when it is delivered. Failed drops are not charged.
Keep the list healthy
Remove invalid numbers and opt-outs, and validate numbers before a large send, so more of every broadcast arrives.
What does a delivery report show?
Every broadcast shows the total contacts, how many messages were delivered, how many failed, how many are still pending, and who unsubscribed. Voice broadcasts also show live answers, answering machines, and press 1 transfers.
Why did a text or a voicemail drop fail?
Common reasons are an invalid or disconnected number, a landline that cannot receive texts, a busy line, or no answer. Each failure shows its reason, and a free line lookup before sending catches most invalid numbers.
Do I pay for undelivered messages?
It depends on the channel. A ringless voicemail drop costs 2 credits only when it reaches the voicemail box, so failed drops are free. A text that fails is charged, but the free number lookup finds landlines before you send and skips them. With fallback, a failed message can go out on another channel, such as a voicemail drop after a failed text (SMS to voicemail fallback).
Can I see clicks, callbacks, and sales too?
Yes. Delivery reports show what arrived. Reporting and analytics shows link clicks, replies, callbacks after voicemail drops, and the revenue each campaign brought in.
Keep exploring
Nearby capabilities.
These tend to be set up alongside it.
Get started for free.
Texts, picture messages, voicemail drops, and voice calls, all paid with the same credits. Cancel before day 14.