Everyone, or one group
Upload your phone numbers or keep them in sync from your tools, then send to the whole list or only the group the alert is about, such as one location, one class, or one shift.
SMS alerts that reach everyone on your list.
Send one alert to every customer, member, or employee at once, or only to the group it affects. Send it as a text, a picture message, a ringless voicemail, or a recorded call, now or at the time you schedule, and see who got it and who replied.
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Formerly Call Loop. Trusted by over 45,000 people, organizations, and businesses.
What are SMS alerts?
SMS alerts are short texts a business sends to many people at once about something they need to know now, such as a closure, a schedule change, an outage, or a payment due. With Broadcast, formerly Call Loop, the same alert can go by text, ringless voicemail, or voice broadcast. Plans start at $15 a month.
Why it matters
One alert, on every channel that fits.
Fallback to another channel
If an alert cannot be delivered, Broadcast can resend it on another channel, such as a voicemail drop when a text fails. You only pay for voicemail drops that are delivered.
A call for the people who need to hear it
A voice broadcast calls every number with your recorded message, with press 1 to reach your team. Texts, voicemail drops, and calls use the same credits.
How it works
Send an alert in three steps.
- 01
Add the people
Upload a list of opted-in contacts, or keep them in sync from HubSpot, Keap, Marketo, or Zapier, and sort them into groups by location, class, or shift. A webhook or a Zapier step can add new people to the right group.
- 02
Write it once
Write the alert once and send it as a text, a picture message, a ringless voicemail, or a recorded call with press 1 to reach your team. Send it now or schedule it, and turn on fallback to resend on another channel when a message fails.
- 03
See who got it
Each campaign shows deliveries for every channel, failures with the reason, link clicks, replies, and callbacks after voicemail drops. You see who got the alert and who answered, and you only pay for voicemail drops that are delivered.
Integrations
Works with the tools you already use.
ZapierConnect Broadcast to thousands of apps via Zapier. Add contacts and send texts, ringless voicemail, and voice broadcasts when something happens in another app, with no code.
HubSpotSend texts and ringless voicemail drops from HubSpot Workflows, plus voice broadcasts with press 1 transfer. Every message is logged on the contact’s HubSpot timeline.
KeapAdd texts, ringless voicemail drops, and voice broadcasts to Keap campaigns with one HTTP Post, and build your list from text messages with text-to-join keywords.
MarketoMarketo connects to Broadcast by webhook. A Call Webhook step in a smart campaign sends a text, a ringless voicemail drop, or a voice broadcast to the person who reached it.
Common uses
Alerts businesses send with Broadcast.
Closures and schedule changes
Weather closures, changed hours, and cancelled classes or events, sent to everyone it affects before they leave home.
Service and outage notices
Tell every customer when a service is down, when it will be back, and when it is fixed, before they have to ask.
Payments and due dates
Payment due, renewal coming up, or a card that needs updating, sent a set time before the date saved for each customer.
Staff and shift alerts
Where to report, a changed shift, or a site update for your whole team. Unlimited users on paid plans, so any manager can send.
Order and delivery updates
A webhook or a Zapier step from your store or system can send the text when an order ships or a delivery changes.
Can I send an alert now and schedule others?
Yes. Send an alert to a list or a group right away, or schedule it for a set date and time. Alerts tied to a date saved for each contact, like a payment due date, go out on their own from an automated campaign.
How much does an SMS alert cost?
A text costs 1 credit per 160 characters and a picture message 2 credits. A ringless voicemail costs 2 credits per delivered drop, and a voice call 1 credit per minute (2 with a press-1 transfer). Plans start at $15 a month for 250 credits.
Can alerts go out automatically from my other tools?
Yes. A webhook, a Zapier step, a HubSpot workflow, or a Marketo or Keap campaign can send the alert or add the contact to a group, so the text goes out when something happens in your system.
What happens if a text is not delivered?
You can turn on fallback for a broadcast, so people your message cannot reach get it on another channel, such as a voicemail drop when a text fails or a text when a drop fails. Fallback needs a separate fallback number and auto-recharge turned on.
Do I need consent to send alerts?
Yes. Informational alerts need the person’s prior express consent, and marketing messages need prior express written consent. Since the FCC’s 2022 ruling, a ringless voicemail to a cell phone needs prior express consent. Keep passwords and account details out of texts. This is not legal advice.
Keep exploring
Nearby capabilities.
These tend to be set up alongside it.
Get started for free.
Texts, picture messages, voicemail drops, and voice calls, all paid with the same credits. Cancel before day 14.