Registration from your account
Fill in one compliance form for 10DLC or toll-free texting. Broadcast sends it to the carriers and works with them if it comes back rejected.
Compliance tools for texts, voicemail drops, and calls.
Register your number for 10DLC or toll-free texting, honor opt-outs on every channel, hold sends to daytime hours, and skip Do Not Call numbers on calls and voicemail drops. Tools that help you follow the rules, not a guarantee.
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What is TCPA compliance for business texts and calls?
TCPA compliance means having consent before you text or call, saying who you are, honoring opt-outs, and respecting calling hours and Do Not Call rules. Broadcast, formerly Call Loop, gives you the tools for texts, voicemail drops, and calls, including registration, opt-outs by channel, Quiet Hours, and DNC lookup. Plans start at $15. This is not legal advice.
Why it matters
Compliance tools, not compliance promises.
Opt-outs honored on every channel
A STOP reply removes a contact from texts. Pressing the opt-out key on a call removes them from calls and voicemails. Broadcasts leave them out automatically.
Consent stays in your hands
No platform can collect consent for you or make a send compliant. Broadcast gives you the tools; who you contact and what you say are up to you. This is not legal advice.
What it is
What are 10DLC registration and toll-free verification?
A2P 10DLC, for local numbers
US carriers require businesses that text from a local 10 digit number to register their brand and use case. You need a US EIN and the IRS letter that shows it. Approval usually takes 1 to 7 days.
Toll-free verification
Texting from a toll-free number needs verification of your business and use case. Most Broadcast customers are approved within a week.
What carriers check
Your real business name and address, a live website, authorized contacts with a business email, how people opt in (with a link or screenshot), and sample messages that say how to opt out.
What happens if you skip it
Unregistered texts get filtered or blocked. A toll-free number that is not verified is capped at 500 texts a day, 1,000 a week, and 2,000 a month in the US, and blocked in Canada.
Approval is the carriers’ call
Nobody can guarantee approval. A rejection comes with reasons; you fix the form and resubmit (within 7 days for toll-free), and support takes it up with the carriers.
Benefits
The compliance tools in your account
Opt-out keywords and wording
STOP, STOPALL, CANCEL, END, QUIT, and UNSUBSCRIBE opt a contact out automatically. Add opt-out wording to any broadcast, trigger, or campaign in one click.
Enhanced Opt-Out, can be turned on
Turn it on in your settings and opt-out words still count when they come with punctuation, symbols, digits, or emojis around them.
Quiet Hours, can be turned on
Delivers only between 8 AM and 9 PM in each contact’s time zone, set from their area code. Anything scheduled or triggered outside that window waits until 8 AM. Some states set stricter hours.
Send in each contact’s time zone
Schedule a broadcast for 10 AM and every contact gets it at 10 AM their local time, with no time zone math across your list.
Do Not Call scrubbing for calls and voicemail drops
Turn on DNC scrubbing and Broadcast skips every number on Do Not Call lists in voice broadcasts and voicemail drops. You reach only people you are allowed to call and stay clear of complaints and fines, for a minimal cost per number.
Double opt-in on forms and keywords
Ask new contacts to reply YES before they get your campaigns, and add the compliance message to the first text from a web form or keyword.
Opt-in status by channel
Each contact shows one status for texts and one for calls and voicemails. A STOP reply or the opt-out key is a hard unsubscribe that cannot be reversed.
Guardrails on every send
Ringless voicemail reaches the same contact at most 3 times in 3 days, results flag known TCPA litigators, and a text broadcast pauses if 8% of messages bounce in 24 hours.
How it works
How do I set up compliant sending on Broadcast?
- 01
Register your number
Go to Settings, Company, Compliance and fill in one form. Choose 10DLC for a local number or toll-free for an 800-style number, and add your business, use case, opt-in, and sample messages. If carriers reject it, support works with them on the fix.
- 02
Collect consent
Grow the list with keywords and web forms that add your compliance wording to the first text and ask new contacts to reply YES with double opt-in. Import only contacts who agreed to hear from you, with a status column for anyone who opted out.
- 03
Turn on the safeguards
Switch on Quiet Hours so sends wait for 8 AM to 9 PM in the time zone of each contact, and Enhanced Opt-Out so STOP still counts with symbols or emojis around it. Turn on DNC lookup before voice broadcasts and voicemail drops.
- 04
Send and check the results
Send texts, picture messages, voicemail drops, and calls, with opt-out wording added in one click. Results show opt-outs by channel and flag known TCPA litigators, and contacts who opted out are left out of the next send on that channel.
Integrations
Works with the tools you already use.
HubSpotSend texts and ringless voicemail drops from HubSpot Workflows, plus voice broadcasts with press 1 transfer. Every message is logged on the contact’s HubSpot timeline.
KeapAdd texts, ringless voicemail drops, and voice broadcasts to Keap campaigns with one HTTP Post, and build your list from text messages with text-to-join keywords.
ZapierConnect Broadcast to thousands of apps via Zapier. Add contacts and send texts, ringless voicemail, and voice broadcasts when something happens in another app, with no code.
ShopifyConnect Shopify with triggers and webhooks. Shopify events add customers to Broadcast lists and can start texts, picture messages, voicemail drops, and calls.
WordPressAdd a Broadcast sign-up form to any WordPress page or post, offer a text-to-join keyword, and track sign-ups with the Broadcast snippet. Then reach the list by text, voicemail drop, and call.
Common uses
What the rules ask of each channel
Marketing texts and picture messages
Prior express written consent, your brand name in the message, and a way to opt out in every text. Email consent does not count as text consent.
Reminders and account updates
Informational texts and calls still need the person’s consent. Keep them to the facts, with opt-out wording on texts.
Ringless voicemail
Since the FCC’s November 2022 ruling, a voicemail drop to a cell phone counts as a call and needs prior express consent, written consent for marketing.
Voice broadcasts
Prerecorded calls need consent and must say who is calling, and marketing calls must offer an automated opt-out, which the opt-out key handles. DNC lookup keeps Do Not Call numbers out.
Calling hours
Federal rules limit marketing calls and texts to 8 AM to 9 PM in the recipient’s time zone. Some states, such as Florida, end at 8 PM.
Content carriers do not allow
Carriers block sex, hate, alcohol, firearms, and tobacco content (including CBD and cannabis), plus high-risk loans, third-party lead generation, debt relief, and gambling.
What a compliant message looks like.
[Brand]: Thanks for joining our VIP texts! Msg & data rates may apply. Reply STOP to cancel.
[Brand]: 20% off everything this weekend: [link] Reply STOP to opt out.
Hi, this is [name] with [business], calling about [topic]. [Message]. Call us back at [number]. To stop these messages, call [number].
This is [business] with a reminder about [topic]. Press 1 to talk to our team now, or press [opt-out key] to stop these calls.
Compliance guides.
What is TCPA compliance?
Consent, penalties, ringless voicemail, and a practical checklist.
SMS compliance checklist
Eight checks for consent, records, opt-outs, Do Not Call, quiet hours, and 10DLC.
10DLC compliance and registration
What carriers check, review times, and the common reasons for rejection.
Express written consent
What the rule says, sample consent wording, and the records to keep.
Ringless voicemail compliance
The FCC’s 2022 ruling, consent, and a checklist before you send.
Unsubscribe text messages
How to handle STOP replies and opt-outs under the current rules.
Is Broadcast TCPA compliant?
Broadcast gives you the tools the rules call for, including 10DLC and toll-free registration, opt-out keywords and opt-out by channel, Quiet Hours, double opt-in, and Do Not Call lookup for calls and voicemail drops. No platform can make your sends compliant for you. Consent, content, and who you contact are your responsibility. This is not legal advice.
Do I need 10DLC registration or toll-free verification?
Yes, to text US numbers. Register a local number for A2P 10DLC or verify a toll-free number. You do both from the compliance form in your account. 10DLC approval usually takes 1 to 7 days, and most toll-free numbers are approved within a week.
How much do registration and sending cost?
Plans start at $15 a month for 250 credits. A text costs 1 credit per 160 characters, a picture message 2, a delivered voicemail drop 2, and a call 1 per minute. Toll-free verification has no fee at this time. 10DLC brand and campaign fees are set by the carriers and passed through with no markup, and DNC lookups are billed at your plan’s credit rate.
Do ringless voicemails need consent?
Yes. Since the FCC’s November 2022 ruling, a ringless voicemail to a cell phone is treated as a call, so it needs the person’s prior express consent, and written consent for marketing. Broadcast skips Do Not Call numbers when DNC lookup is on, and an opt-out removes the contact from future calls and voicemails. This is not legal advice.
Is Broadcast HIPAA compliant?
Yes. Broadcast, formerly Call Loop, is a HIPAA compliant and secure platform for healthcare providers and their business partners, so clinics and practices can send appointment reminders by text, voicemail drop, or call.
Keep exploring
Nearby capabilities.
These tend to be set up alongside it.
Get started for free.
Texts, picture messages, voicemail drops, and voice calls, all paid with the same credits. Cancel before day 14.